NEWS
Strengthen overseas technical support and improve customer satisfaction
While continuously expanding overseas markets, our company actively strengthens technical service support to provide customers with more comprehensive product application guidance. At present, our company has established a trilingual technical support team in English,
Spanish and Russian, which is responsible for pre-sales product selection suggestions, in-sales construction coordination suggestions and after-sales maintenance consulting services.
For some large projects, our company also arranges technical engineers to conduct video conference explanations to answer in detail the problems encountered by customers in the use of railway rails and spikes.
Customers generally feedback: Our company's technical response is fast and the suggestions are professional, which significantly improves the procurement experience and project progress efficiency.
In the future, our company will continue to expand more language support and digital service means to improve the quality of global customer service.
