The Company Conducted A Customer Satisfaction Survey

The company completed the mid-year overseas customer satisfaction survey

In order to fully understand customer feedback and improve service levels, our company conducted a mid-year customer satisfaction survey this month, covering key customers in more than 40 countries including North America, Southeast Asia, and Africa.

The survey content includes multiple dimensions such as product quality, delivery speed, after-sales response, and packaging methods. Customer feedback satisfaction reached 92%. Among them, many customers highly recognized the consistency and long-term durability of our road stud products and expressed their willingness to continue to deepen cooperation.

In addition, some customers proposed personalized requirements in terms of product manual language, packaging method, and label content. Our marketing department has summarized and sorted them out as soon as possible and plans to optimize and improve them in the next quarter.

Through this survey, the company not only heard the real voice of customers, but also found the direction for future improvement. We will take this opportunity to continue to polish product details and service processes, and strive to exceed customer expectations every time we cooperate.